WEBSITE
PRIVACY POLICY

Effective Date: January 30, 2026

1) Who We Are

This Privacy Policy describes how XKIG (“XKIG,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our websites, use our online services, or otherwise interact with us.

Our family of companies.

XKIG operates a group of affiliated brands and entities (“Affiliates”), including Xylem Tree Experts, Kendall Vegetation Services, River City Construction, and other XKIG-owned or controlled companies. We may share information within the XKIG family as described below to operate our business, provide services, support customers, and manage marketing and analytics.

2) Information We Collect

We collect information in three main ways:

  1. Information you provide directly
  • Contact details (name, email, phone, company, job title)
  • Information submitted through forms (contact requests, quote requests, event registrations, newsletter signups)
  • Any information you include in messages or uploads you send us
  1. Information collected automatically
    When you use our websites, we (and our service providers) may automatically collect:
  • Device and browser data (IP address, device type, operating system, browser type, language)
  • Usage data (pages viewed, links clicked, time on page, referring/exit pages, date/time)
  • Approximate location derived from IP address
  • Cookie and similar technology identifiers
  1. Information from third parties
    We may receive information from:
  • Marketing, analytics, and CRM providers (e.g., when someone interacts with our campaigns)
  • Business partners, lead sources, and event platforms (as applicable)

3) How We Use Information

We use information to:

  • Provide and improve our websites and services
  • Respond to inquiries and provide customer support
  • Manage safety, security, and fraud prevention
  • Understand website performance and user engagement (analytics)
  • Personalize communications and marketing (where permitted)
  • Comply with legal obligations and enforce our terms

4) Cookies, Analytics, and Similar Technologies

We use cookies and similar technologies (such as pixels and tags) to operate our sites, understand usage, and support marketing and communications.

Analytics. We may use analytics tools such as Google Analytics to understand how visitors use our websites and to improve performance and content.

CRM/marketing tracking. We may use tools such as HubSpot to manage customer relationships, measure campaign effectiveness, and understand interactions with our marketing and forms.

Your choices.

  • You can control cookies through your browser settings and, where available, our cookie consent tools.
  • Google provides a browser add-on to opt out of Google Analytics tracking.

5) How We Disclose Information

We may disclose information in the following circumstances:

  1. Within XKIG and our Affiliates
    We may share information across the XKIG family of companies, including investors, owners, or advisors, for business purposes such as operations, customer support, security, analytics, and marketing administration.
  2. Service providers and processors
    We may share information with vendors that provide services on our behalf (e.g., website hosting, analytics, CRM/marketing platforms, IT and security, form processing). These providers are authorized to use such information only as necessary to provide services to us.
  3. Legal and safety
    We may disclose information to comply with the law, respond to lawful requests, protect rights and safety, or investigate fraud/security issues.
  4. Business transfers
    If we are involved in a merger, acquisition, financing, reorganization, or asset sale, information may be transferred as part of that transaction.

6) Do Not Track Signals

Some browsers offer a “Do Not Track” signal. We try to honor all DNT signals. Because there is no consistent industry standard for recognizing and implementing DNT signals, our sites may not respond to all DNTs.

7) Data Retention

We retain information for as long as needed to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

8) Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9) Children’s Privacy

Our websites are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) Changes to This Policy

We may update this Policy from time to time.

11) Contact Us

If you have questions about this Policy or your information, contact us at:

Xylem Tree Experts
150 Granby Street
Norfolk, VA 23510
757-627-8873