Training for the Field: Building a Safer, Stronger Workforce

Effective workforce development is essential to delivering safe, reliable utility vegetation management services. In the July/August edition of UAA Newsline, Joy Lacher, Director of Learning & Development at XKIG, offers practical insights into designing a training program that meets the needs of today’s deskless workforce.  

Her article, “Training a Deskless Workforce,” examines how organizations can better support field employees through mobile learning, microlearning, adult learning principles, and hands-on coaching. By aligning training with the realities of fieldwork, organizations can improve engagement, strengthen safety performance, and build lasting job skills. 

These principles support Xylem Tree Experts’ commitment to continuous learning and employee development. As utility vegetation management continues to evolve, investing in practical, accessible training helps ensure our teams have the knowledge and confidence to deliver reliable, safe service to utilities and the communities they serve. 

We’re proud to see Joy helping advance workforce development across the utility industry.